Booking conditions

1. Who does what

Safaria runs the platform, checks organizers and supports you. The organizer (agency or guide) designs the programme, sets its prices and terms, and delivers the trip. The travel contract is between you and the organizer.

2. The booking request

From a programme page, you enter who is travelling and a phone number. The price shown is calculated from the organizer's rates (per person, group rate from 4 people, any discount).

Your request is not a firm booking: the organizer accepts or declines it. You follow its status in "My trips".

3. Payment

For now, Safaria does not collect any payment. Once your request is accepted, the organizer shares their payment arrangements and written terms. Always ask for a receipt and for the details of what is included and excluded before paying.

4. Your commitments

You provide accurate information, a passport valid for the period required by the destination country and the documents requested by the organizer (photos, vaccination certificates, proof of family relationship where needed).

You respect the health, safety, religious and administrative rules of the places you visit.

5. Umrah and Hajj

Visas and permits (Umrah visa, Nusuk permit, access to the Rawdah) are decided by the Saudi authorities. No organizer can guarantee them in advance.

In Morocco, Hajj goes through the registration and draw organized by the Ministry of Habous and Islamic Affairs. For residents of Europe, the Americas and Australia, it goes through the official Nusuk Hajj platform. Safaria never sells Hajj places outside these official channels.

Only agencies whose licence has been checked by Safaria can publish an Umrah or Hajj programme.

6. Liability

The organizer is responsible for properly delivering the services they sell. Safaria is responsible for the accuracy of the checks it displays and for the quality of the platform. If you have a problem with an organizer, contact us: we help you get an answer.

7. Applicable law

These conditions are governed by Moroccan law, without prejudice to any more favourable protection granted by the law of your country of residence. We may update them; the version in force is the one published on this page.